PRIVACY POLICY

This Privacy Policy explains how Overstory LLC (“Overstory,” “we,” “us,” or “our”) collects, uses, and protects personal information when you visit our website or purchase our products.

By using our site, you agree to the practices described in this Policy.

1. Information We Collect

Information you provide

  • Name

  • Email address

  • Phone number (if provided)

  • Shipping and billing addresses

  • Payment information (processed by third-party payment processors, not stored by us)

  • Order details

  • Messages you submit through contact forms or email

Information collected automatically

When you visit the site, we may automatically receive:

  • IP address

  • Browser type

  • Device type

  • Pages viewed

  • Referring website

  • Time and date of visits

This data is typically collected using cookies or similar technologies.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Communicate about orders, shipping, and support

  • Improve website performance and user experience

  • Detect and prevent fraud

  • Comply with legal obligations

We do not sell your personal information.

3. Sharing Your Information

We may share personal information with:

  • Service providers that help operate our business (payment processors, shipping carriers, website hosts)

  • Analytics providers if enabled (e.g., Google Analytics)

  • Marketplace platforms used to process orders

These third parties are permitted to use your information only as needed to provide their services.

We may also share information if required by law.

4. Payments

We use third-party payment processors (such as Shopify Payments, Stripe, or PayPal).

They receive and process your payment data. We do not store full credit card numbers.

5. Cookies and Tracking

We may use cookies or similar technologies to:

  • Keep your cart active

  • Analyze traffic and site performance

  • Improve user experience

You can disable cookies in your browser settings, though some site functions may not work correctly.

6. Data Retention

We retain personal information only as long as necessary for:

  • Fulfilling orders

  • Accounting and tax obligations

  • Business operations

  • Legal requirements

When information is no longer needed, we securely delete or anonymize it.

7. Data Security

We use reasonable administrative, technical, and physical measures to protect your information.

No method of transmission or storage is completely secure.

8. Your Rights

Depending on your location, you may have rights to:

  • Access your personal information

  • Request corrections

  • Request deletion

  • Opt out of marketing communications

To exercise these rights, contact us at the email below.

9. Children’s Privacy

Our site is not intended for individuals under 13.

We do not knowingly collect information from children.

10. International Users

If you access the site from outside the United States, you consent to having your information processed in the United States.

11. Changes to This Policy

We may update this Policy from time to time. The “Last Updated” date reflects the latest version. Continued use of the site means you accept the updated Policy.

12. Contact Information

For questions or requests, contact Overstory LLC at overstorypdx@gmail.com